Refund policy

Refund, Store Credit & Exchange Policy

At The Polished Wick Candle Company™, every product is thoughtfully curated and handcrafted with care. We take pride in creating high-quality products designed to elevate your everyday moments. Please review our policy below before placing your order.

Candles, Room Sprays & Home Fragrance Products

Due to the handcrafted nature of our home fragrance products and for health and safety reasons, all candle, room spray, wax melt, and home fragrance sales are final.

We do not accept returns, refunds, or exchanges on these products.

If your order arrives damaged, defective, or incorrect, we're happy to make it right.

To request store credit, please email us within 7 days of delivery and include:

  • Your order number
  • Photos of the damaged, defective, or incorrect item(s)
  • A brief description of the issue

Once approved, your store credit will be issued as an online gift card with no expiration date.


Glow Lounge™ Apparel & Lifestyle Collection

We want you to love your Glow Lounge™ purchase.

While we do not offer refunds on apparel or lifestyle products, we gladly offer an exchange or store credit within 14 days of delivery.

To be eligible, items must be:

  • Unworn
  • Unwashed
  • Free of stains, odors, pet hair, or damage
  • Returned in their original condition
  • Returned with all original tags attached (if applicable)

Items that do not meet these requirements cannot be accepted for exchange or store credit.

Customers are responsible for return shipping costs unless the item was received damaged, defective, or we made an error with your order.


Final Sale Items

The following items are considered final sale and are not eligible for refunds, exchanges, or store credit:

  • Clearance items
  • Promotional or discounted merchandise
  • Gift cards
  • Personalized or custom products

Need Assistance?

If you experience an issue with your order, we're here to help.

Please contact us at:

thepolishedcandlecompany@gmail.com

Our team is committed to providing exceptional customer service and will work with you to resolve any concerns as quickly as possible.


Thank you for supporting our small business and for being a valued member of the Certified Polisher™ community.

🖤 Stay Polished Always.

The Polished Wick Candle Company™
Illuminate Your Space with Polish™